Career

 

CAREERS

PCFS Solutions is a leading financial technology software developer and service provider specializing in prospect to payoff lending solution software for the SBA and Member Business Lending Communities.

We’re always on the lookout for experienced, dedicated and talented individuals with a knowledge base and work history in lending software solutions for SBA and Member Business Lenders.

We’ve been developing lending software solutions for SBA and Member Business Lenders since 1983 and we’re still growing and going strong.

CURRENT OPENINGS

Technical Support Representative – Loan Origination Solutions (DETAILS)

We are looking for a bright Technical Support Representative to provide enterprise level technical sales and support to our customers via phone, web, email, chat and other support channels as required.

Responsibilities:

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Document knowledge in the form of knowledge base tech notes and articles
  • Work with development team on product fix and enhancements
  • Work with Sales to generate and present product demonstrations

Requirements:

  • 6-8 years’ experience working within a loan origination team for commercial lending institution
  • Working experience in commercial loan underwriting and financial analysis
  • Working experience of SBA loan origination requirements and processes
  • Experience in technical support or customer service
  • Strong problem-solving skills
  • Excellent client-facing skills
  • Excellent written and verbal communication skills
  • Experience with PCFS Solutions Form Wrx. or Credit Wrx. a plus
  • Advanced skills in Microsoft Office (Word and Excel) and intermediate knowledge of a Windows based operating system and networking

Technical Support Representative – Loan Servicing Solutions (DETAILS)

We are looking for a bright Technical Support Representative to provide enterprise level technical sales and support to our customers via phone, web, email, chat and other support channels as required.

Responsibilities:

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Document knowledge in the form of knowledge base tech notes and articles
  • Work with development team on product fix and enhancements
  • Work with Sales to generate and present product demonstrations

Requirements:

  • 6-8 years’ experience working in a Lending Institutions “Note Department”
  • Advanced understanding of how various Loan level transactions affect a Lender’s General Ledger system
  • Ability to understand and if needed manually calculate and prove system calculations for:
    • Payment Processing
    • Disbursement Processing
    • Loan Participations
    • Monetary Adjustments
    • Interest Accruals
    • Non-Accrual
    • Charge off
    • OREO
    • Bank “Shadow Accounting”
    • FASB
  • Experience with Loan Accounting Systems
  • Experience with reconcilement on Loan Accounting system to Lender’s Ledger
  • Experience with databases and database conversions. Understanding the concept of data validation
  • Basic knowledge of the Windows Operating System.
  • Basic knowledge of Microsoft Office, primarily excel.
  • Experience in technical support or customer service
  • Strong problem-solving skills
  • Excellent client-facing skills
  • Excellent written and verbal communication skills
  • Experience with PCFS Solutions Loan Manager a plus