Career

We are looking for a bright Technical Support Representative to provide enterprise level technical sales and support to our customers via phone, web, email, chat and other support channels as required.

Responsibilities:

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Document knowledge in the form of knowledge base tech notes and articles
• Work with development team on product fix and enhancements
• Work with Sales to generate and present product demonstrations

Requirements:

• 6-8 years’ experience working within a loan origination team for commercial lending institution
• Working experience in commercial loan underwriting and financial analysis
• Working experience of SBA loan origination requirements and processes
• Experience in technical support or customer service
• Strong problem-solving skills
• Excellent client-facing skills
• Excellent written and verbal communication skills
• Experience with PCFS Solutions Form Wrx. or Credit Wrx. a plus
• Advanced skills in Microsoft Office (Word and Excel) and intermediate knowledge of a Windows based operating system and networking
Submit Application

We are looking for a bright Technical Support Representative to provide enterprise level technical sales and support to our customers via phone, web, email, chat and other support channels as required.

Responsibilities:

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Document knowledge in the form of knowledge base tech notes and articles
• Work with development team on product fix and enhancements
• Work with Sales to generate and present product demonstrations

Requirements:

• 6-8 years’ experience working in a Lending Institutions “Note Department”
• Advanced understanding of how various Loan level transactions affect a Lender’s General Ledger system
• Ability to understand and if needed manually calculate and prove system calculations for:
  • Payment Processing
  • Disbursement Processing
  • Loan Participations
  • Monetary Adjustments
  • Interest Accruals
  • Non-Accrual
  • Charge off
  • OREO
  • Bank “Shadow Accounting”
  • FASB
• Experience with Loan Accounting Systems
• Experience with reconcilement on Loan Accounting system to Lender’s Ledger
• Experience with databases and database conversions. Understanding the concept of data validation
• Basic knowledge of the Windows Operating System.
• Basic knowledge of Microsoft Office, primarily excel.
• Experience in technical support or customer service
• Strong problem-solving skills
• Excellent client-facing skills
• Excellent written and verbal communication skills
• Experience with PCFS Solutions Loan Manager a plus
Submit Application

As a Senior Full Stack .Net Application Developer, you will help PCFS SOLUTIONS into the future by translating system requirements into the design and development of customized systems in an agile environment. The success of PCFS SOLUTIONS is in your hands as you transform vital business needs into code and drive innovation. Your work will power PCFS SOLUTIONS and its clients globally, collaborating and integrating code into enterprise systems. You will have access to the latest education, tools and technology, and a limitless career path with the lending industry’s technology leader. Come to PCFS SOLUTIONS and make an impact!

Responsibilities:

• As a Full Stack .Net Application Developer, you will help PCFS SOLUTIONS into the future
• by translating system requirements into the design and development of customized systems in an agile environment.
• The success of PCFS SOLUTIONS is in your hands as you transform vital business needs into code and drive innovation.
• Your work will power PCFS SOLUTIONS and its clients globally, collaborating and integrating code into enterprise systems.
• You will have access to the latest education, tools and technology, and a limitless career path with the lending industry’s technology leader.
• Come to PCFS SOLUTIONS and make an impact!

Requirements:

• 7+ years of .Net Full Stack Senior development experience
• 5+ years of experience with developing cloud-native applications using a microservices architecture for a major corporation or services delivery organization
• 5+ years of experience programming in Microsoft .Net Core, and ReactJS
• 3+ years of working experience with the Microsoft Azure platform (ie App Services, Azure Functions, etc)
• 3+ years with .Net Core API Development
• 2+ years of experience developing and designing with SQL databases
• 3+ years of experience developing using an agile methodology
• 2+ years of experience applying DevOps/DevSecOps/Systems Reliability Engineering principles and creating/using a CI/CD pipeline (Optional)
• 1+ years of experience with a UI framework such as Angular or React

Roles and Responsibilities:

• As a Full Stack .Net Application Developer, you will be leading application development teams/squads to build modern enterprise-scale cloud native applications.
• Engages the client (at the technical level) and PCFS SOLUTIONS team to create cloud native application design that can include aspects such as containerization, API First, and microservices architecture
• Main development interface with client executive(s) to clarify technical program status in a clear and concise manner
• Collaborates with program or product managers to provide significant contribution on technical elements of sprint/iteration planning, estimation, risk, dependencies, and user stories definition
• Hands on development of cloud agnostic applications that can be deployed in a hybrid multi-cloud environment and a cloud environment using Microsoft Azure technologies.
• Mentor and guides development team members on Azure cloud native development best practices
Submit Application